Return & Exchange Policies
You are gonna LOVE what you get! All of the things we carry have been coveted, obsessed over, and put throught their paces.
If you don't love it, we'll exchange it, or return it. If you don't love what you get from us, let us know. All we ask is that you get in touch with us within 2 weeks of your original order.
Keep in mind, 99% of the time you think you think you have a fit issue with your halter being too small, you have the right halter and a wear-in period will result in an ideal fit. The same goes for any training tool, it may take a period of time to see results, there are no instant fixes when it comes to horse training, and if there were, their results would not last.
If you do decide to return something, it needs to be clean and in new condition. Apparel and DVDs are not eligible for return.
To start a return, click here>
We will gladly exchange sizes for you with no restocking or exchange fees, simply return the goods to us with instructions on what sizes you would like and a check for your original shipping amount and we will promptly reship the exchange. If there is something else you'd like to purchase, we will gladly combine shipping with your new purchase and your size exchange.
Shipping charge for size exchanges for the HYBRID Halter within the continental United States are a flat $6.99. See the Halter Exchange & Sizing Page for further details and things to check before sending your halter back to us.
All orders are shipped from the United States. International shipping, duties and tax are the responsibility of the buyer. We do everything we can to keep our shipping rates low, fair and reflective of what we are charged by carriers.
We Try Our Hardest to Treat Everyone Like Friends and Leave a Kind Path