In stock items will usually ship out within 24-48 hours from our warehouse in Columbus, Ohio. Custom nameplates take an extra week.

Long length items such as our flags and horsemanship sticks can take up to 3 weeks to arrive due to their awkward size and the special handling required. Please plan accordingly.

Please email us to make any changes to your order. The time window for doing so is quite small due to the speed at which we process orders but I will do all I can to accomodate.

You have 7 days from the time of delivery to contact me about a return or exchange. If you need to arrange a return or exchange, just email me above and I will send you the address and details for return.

You will receive a link to our returns form and instructions on the paperwork that must be included for our warehouse service to process the return successfully. Products without original tags cannot be returned. Sticks and flags are non-returnable.

Exchanges are done as a new order and a refund of the item you send back. If you return everything you ordered your refund will be less the actual shipping of your order, which is generally more than our shipping fee.

Further details on return and exchange policies can be found here.

I do not. However, if you do not see a size or color you need that is a normal part of our offering, please email me and I can advise on when it will be in stock and double check warehouse levels for you.

Yes! We ship from warehouses in the UK, USA and Australia. Your order will be routed automatically for your convenience.

Here are some helpful tutorials specific to the Pocket Flag:

• Making friends with the pole, retracting and care
• How to attach the fabric flag
• How to make a plastic flag that fits in the handle

Where do I order the nameplate?

www.halternameplates.com

Do a set of screws come with the plate?

Yes, one set of screws come with your plate. You can also purchase extras.

I received two screws of different sizes for my nameplate

You need one screw of each size per halter. The long post goes through the side of the plate closest to the nose, the short goes on the end closest to the cheek snap. I personally like to swap the long screw onto the short post and vice versa as that makes for a perfect fit. That should take care of the issue for you.

I lost a screw

Here is the link for replacement screws for you.

That's good news - it means the safety features of the halter worked as they should. You can purchase new crown pieces here. If he has broken another part of his halter, please email us below about the details of our mail-in repair service.