Return &amp; Exchange Policies

Kindness Policy

I Try My Hardest to Treat Everyone Like Friends and Leave a Kind Path, I ask you do the same.

I hope you really enjoy what you've ordered. All of the things I make have been coerced into being with careful attention, details obsessed over, and put through their paces.

This work truly brings me joy to know I'm making horses' lives better and yet dealing with internet trolls and mean people remains the primary challenge I experience. To address this, protect my mental health and to also not propagate further negativity in this world - here is what I would like you to know before you order:

I have a small business. I run it by myself, I'm single with no family. Like you, I am a human with animals I love and care about. When you buy this product you agree to a kindness clause. If you deal with me without kindness there will be no refund and no exchange. I will try my best to remedy any situation reasonably but the cost of verbal abuse to my mental health is too high and I have had to learn to set boundaries.

FAQ's

No, we do not. Customers are responsible for shipping of any return, exchange or repair. Please make sure you have carefully reviewed our sizing guidance prior to ordering. We are generally quite accurate at giving sizing recommendations, however we cannot guarantee a fit without trying on the horse. If you are unsure about the fit, please do email us a photo of your horse in his new halter before removing the tags or installing your nameplates.

We will send return labels for any mishipments.

These items are not eligible for return and are not waranteed for breakage. I will tell you that if you are rough on tools, I would not suggest the Pocket Flag or Pocket Stick - I would choose the Slim Stick instead. All the tools are well made, but it is akin to asking an eyeglass screwdriver to do the job of a big fat great leverage screwdriver. The Slim Stick I offer that is not retractable is much more durable, can sustain the heaviest impact and does not require any finesse. The Pocket Flag does require both some care keeping it clean, not sustaining impact and being good with your hands, so my only advisory to you, is pick the right tool for how you use it, as I do not warrant or offer returns for anyone's own lack of patience or lack of care within product instruction. The Pocket Stick and Collapsible Lunge Whip are substantial enough to carry a pocket string and sustain light tapping but still should not be leaned on or stored out in the elements. They should not be impacted with the ground.

Once your return has been delivered, please allow up to 10 days for us to process your return. Please do take note of your tracking information when you send back your return, as this can help us locate your parcel in the warehouse service if there is any confusion due to how you have sent the parcel back to us.

Once received, every item is carefully inspected and tags checked. If the item is in stockable condition, you will be refunded. Worn items or items without tags are not eligible for return and will not be refunded.

Once processed, your refund will be sent back to your original payment method (this can take 3-5 days to arrive depending on your chosen payment method at the time of purchase).

Pullbacks and Breakages

We do not warranty for pullbacks, wearing out or breakage by customer or horse of any halters or tools.

We do offer several at home repair parts for halters;

We build 2-3 safeties for the horse into every halter. Our primary concern is that a horse's safety is always protected. Should your horse break a ring on a halter in a pullback, this is a feature to keep him safe and not a bug. In that case, we offer a mail-in repair service. Please use the contact form to email us to request details on your particular repair.

The integrity of all eye splices on our lead ropes is covered under warranty. Avoid allowing a horse to step on the end of your ropes as it will reduce their longevity and can cause snagging.

All of our leather halters are oil-dipped as they are made. We recommend regular cleaning and leather conditioning, as with any piece of tack to keep the leather supple. It is not unusual for one of our halters to last 5-10 years or more with appropriate care.

Returns:

You may return the product at your expense of anything that doesn't please you as long as:

it is in like new condition not worn
Has the original tags intact

A refund will be issued in the amount of the product. Shipping fees are not refunded and return shipping for your order is your responsibility. We reserve the right to deduct a restocking fee to cover our actual shipping/packing/return charges, or the shipping fee you were charged (whichever is greater). Most orders cost us more than we charge for shipping and as a small business we seek to be as fair as we can, but are not Amazon.

Your exchange or return cannot be accepted if we do not receive the request within 7 days of your receipt of the order or if the item has been worn or does not have its tags still attached. No exceptions. You have an additional week to mail back.

Any defects, which are extremely rare, will get a replacement and are at HEC's discretion. Breakages caused by use of the product or a horse pulling back are not covered as a defect.

To request a return, go to the contact us page to request a link to our returns system which will guide you through the process, as well as our Columbus, Ohio return address.

Halters:

Keep in mind, 99% of the time you think you think you have a fit issue with your halter being too small, you have the right halter and a wear-in period will result in an ideal fit. The same goes for any training tool, it may take a period of time to see results, there are no instant fixes when it comes to horse training, and if there were, their results would not last.

If you do decide to return something, it needs to be clean and in new condition, including tags.

Exchanges:

I do not offer exchanges per se - all "exchanges" are done as a return and a new order. This helps us keep a clear system of organization for returns and avoids disappointment if a color or style sells out while the return is on its way back.

Kindness Policy

FAQ's

Pullbacks and Breakages

Return & Exchange Policies

Availability