$10 Flat Shipping from Columbus, Ohio, USA

Official Home of the Hybrid Halter® - Handmade Excellence + Training Innovation

Kindness Policy

I Try My Hardest to Treat Everyone Like Friends and Leave a Kind Path, I ask you do the same.

I hope you really enjoy what you've ordered. All of the things I make have been coerced into being with careful attention, details obsessed over, and put through their paces.

This work truly brings me joy to know I'm making horses' lives better and yet dealing with internet trolls and mean people remains the primary challenge I experience. To address this, protect my mental health and to also not propagate further negativity in this world - here is what I would like you to know before you order:

I have a small business. I run it by myself, I'm single with no family. Like you, I am a human with animals I love and care about. When you buy this product you agree to a kindness clause. If you deal with me without kindness there will be no refund and no exchange. I will try my best to remedy any situation reasonably but the cost of verbal abuse to my mental health is too high and I have had to learn to set boundaries.

FAQ's

Pullbacks and Breakages

We do not warranty for pullbacks, wearing out or breakage by customer or horse of any halters or tools.

We do offer several at home repair parts for halters;

We build 2-3 safeties for the horse into every halter. Our primary concern is that a horse's safety is always protected. Should your horse break a ring on a halter in a pullback, this is a feature to keep him safe and not a bug. In that case, we offer a mail-in repair service. Please use the contact form to email us to request details on your particular repair.

The integrity of all eye splices on our lead ropes is covered under warranty. Avoid allowing a horse to step on the end of your ropes as it will reduce their longevity and can cause snagging.

All of our leather halters are oil-dipped as they are made. We recommend regular cleaning and leather conditioning, as with any piece of tack to keep the leather supple. It is not unusual for one of our halters to last 5-10 years or more with appropriate care.


Returns:

You may return the product at your expense of anything that doesn't please you as long as:
  •  it is in like new condition not worn
  • Has the original tags intact

A refund will be issued in the amount of the product. Shipping fees are not refunded and return shipping for your order is your responsibility. We reserve the right to deduct a restocking fee to cover our actual shipping/packing/return charges, or the shipping fee you were charged (whichever is greater). Most orders cost us more than we charge for shipping and as a small business we seek to be as fair as we can, but are not Amazon.

Your exchange or return cannot be accepted if we do not receive the request within 7 days of your receipt of the order or if the item has been worn or does not have its tags still attached. No exceptions. You have an additional week to mail back. 

Any defects, which are extremely rare, will get a replacement and are at HEC's discretion. Breakages caused by use of the product or a horse pulling back are not covered as a defect.

To request a return, go to the contact us page to request a link to our returns system which will guide you through the process, as well as our Columbus, Ohio return address.


Halters:

Keep in mind, 99% of the time you think you think you have a fit issue with your halter being too small, you have the right halter and a wear-in period will result in an ideal fit. The same goes for any training tool, it may take a period of time to see results, there are no instant fixes when it comes to horse training, and if there were, their results would not last.

If you do decide to return something, it needs to be clean and in new condition, including tags

 

Exchanges:


I do not offer exchanges per se - all "exchanges" are done as a return and a new order. This helps us keep a clear system of organization for returns and avoids disappointment if a color or style sells out while the return is on its way back.