Contact The Horse Education Company

Reaching Out

Not finding the information you need on the web site? I am happy to help!

Email remains the fastest way to contact me, it is incredibly difficult to reach me on the phone due to the wide time zone spread we service. Our phone is (888) 762-5701 however it is not an answered line and will generally mean a much slower response than email (days to weeks versus minutes or hours).

Please keep in mind that I am a one-woman, artisan company, not a big corporate entity, I will answer you as quickly as possible. Certain times of year, I will be traveling for business. Please don't approach me like a big corporate entity, just be kind and explain what issue you're trying to solve and I'll do everything I can to help.

THIS IS US

ONE WOMAN & her dog

Crazy about making beautiful things for horses

CONTACT FORM

Please DO NOT send your enquiry/duplicate enquiries through multiple channels. They all come to the same place and by sending across multiple channels you will slow down the speed which we are able to respond to you.

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FAQ

Below are some of are common questions:

You have two weeks from the time of delivery to contact me about a return or exchange. If you need to arrange a return or exchange, just email me above and I will send you the address and details for return.

You will receive a link to our returns form and instructions on the paperwork that must be included for our warehouse service to process the return successfully. Products without original tags cannot be returned. Sticks and flags are non-returnable.

Exchanges are done as a new order and a refund of the item you send back. If you return everything you ordered your refund will be less the actual shipping of your order, which is generally more than our shipping fee.